Returns & Exchanges
We hope you love your Lamide Sadipe purchase. If for any reason it isn't quite right, we're happy to accept eligible returns in accordance with the policy below.
Exchanges
We currently do not offer exchanges.
If you require a different size, colour or style, please return your item for a refund and place a new order.
Returns
Please scroll down for all the information you need.
Returns & Refunds
Return Eligibility
Ready-to-wear items may be returned for a refund within 14 days of delivery, provided they are returned in the original condition.
To be eligible for a refund, your item must:
- Be unworn, unwashed and unaltered.
- Be free from make-up, fake tan, perfume, deodorant, hair, stains, marks and odours.
- Have all original tags attached.
- Be returned in its original packaging, including the branded garment bag, polybag and any protective packaging supplied.
- Be returned within 14 days of receiving your order.
As an occasionwear brand, it is incredibly important to us that every customer receives their garment in immaculate condition. For this reason, all returned items are carefully inspected before a refund is approved.
If your return does not meet the above conditions, we reserve the right to reject the return and send the item back to you.
How To Return An Item
Step 1
Email hello@lamidesadipe.com with your order number as the subject line.
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Your feedback helps us continually improve our products and customer experience.
Step 2
Our team will review your request and provide the appropriate return instructions.
Step 3
Return your parcel using either:
- A courier of your choice, or
- A prepaid return label (where available).
Please note that return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
If you choose to use a prepaid return label, the cost of the label will be deducted from your refund.
We strongly recommend using a tracked and insured delivery service, as Lamide Sadipe cannot accept responsibility for returns that are lost or damaged in transit.
Refunds
Approved refunds will be processed to your original payment method within 5–10 business days of your return being approved.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer.
- Orders that qualified for complimentary shipping are still subject to shipping costs if returned. In the event of a return, the original outbound shipping cost incurred will be deducted from your refund.
- If you choose to use a prepaid return label, the cost of the label will also be deducted from your refund.
- Your bank or card provider may require additional time for the funds to appear in your account.
Refused Deliveries & Unpaid Customs Charges
If an order is refused upon delivery or returned to us because customs duties, taxes or import charges have not been paid, the following will be deducted from any refund due:
- Original shipping charges
- Return shipping costs
- Customs duties and taxes incurred
- Any applicable carrier handling fees
If a parcel is abandoned, destroyed or cannot be returned to us by the shipping carrier, no refund will be issued.
Faulty Or Incorrect Items
We're committed to ensuring every order meets the highest standard.
If you believe you've received a faulty or incorrect item, please contact hello@lamidesadipe.com within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
Where an item is confirmed to be faulty or incorrectly supplied, we will arrange an appropriate resolution, including a replacement, repair or full refund where appropriate.
Need Help?
If you have any questions about returns or would like help choosing the correct size before placing your order, we'd be delighted to assist.
Email: hello@lamidesadipe.com or DM Us On Instagram @lamidesadipe
